Outbursts and Pride

As an employer, you are duty-bound not only to keep the workplace safe for your employees but also for all the people who will visit it. Thus, an important tip in protecting yourself from work accident claims is to focus not just in making sure that your employees have adequate lighting, water, and work stations, but also in preparing comfortable and secure places for visitors to wait in, such as a safe lobby. Nevertheless, there are cases when even after the best of your efforts, you are still being claimed against. Now, the obvious reaction here would be to panic and worry because compensation amounts are particularly frightening, especially for people who flinch from losing money. In such cases, aside from checking the validity of the claim’s logic and its articles of evidence, you should also study the person making the claim because sometimes his demand is really just a psychological reaction, a defense mechanism. What do we mean? What we have in mind is that there are people, usually visitors who think themselves superior to you, who are excessively proud and will blame whatever accident that happens in your premises on you even if they themselves were responsible for them. In cases like these, you should not counter with a legal defense with your own, but perhaps it would be better to just understand the psychology of the claimant, particularly if he is important to your business, that is to say, if he is a client or a supervisor. Maybe apologizing won’t hurt in easing the situation. You have nothing to be sorry for, to be sure, but as a practical man, a little self-effacement can be more useful than all the righteous indignation in the world in furthering your business.